How Robotic Process Automation Services in India Are Improving Customer Support in E-Commerce
In today’s fast-paced e-commerce environment, delivering exceptional customer support is crucial to retaining customers and staying ahead of competitors. One of the most significant technological advancements making a huge impact in customer service is Robotic Process Automation (RPA) . Specifically, robotic process automation services in India have revolutionized the way businesses handle customer interactions, leading to enhanced efficiency, reduced costs, and improved customer satisfaction. What is Robotic Process Automation (RPA)? Robotic Process Automation (RPA) involves the use of software robots or "bots" to automate repetitive, rule-based tasks traditionally performed by human workers. These bots are designed to mimic human actions but are faster, more accurate, and available 24/7. RPA doesn’t replace human workers; instead, it supports them by handling routine tasks, allowing employees to focus on higher-value work. In the context of customer support in e-commerce...